Frequently asked questions
FAQ

Click Parent Sign-up in the top menu, enter your name and phone, then continue.

Use Quick Parent Sign-up to enter grade, subjects, area/estate and schedule step by step. After submit, your request is saved immediately for our team to follow up. WhatsApp is only an extra channel. If you book from a tutor page, that tutor is recorded. Parents do not need a membership login. There is no agency fee for parents.

No. Parent sign-up and posting a tutoring case are free. After a successful match, we charge the tutor a one-time admin fee. Parents pay no agency fee.

Yes. After parent sign-up and posting a case, we match tutors to your needs. You can also browse Find Tutors by education, experience and teaching style. Trial lessons can be discussed with our team or the tutor if needed.

Click Tutor Sign-up, enter tutor type, contact and personal details.

You must read and accept the Tutor Membership Terms and Privacy Policy. After registration, open Tutor Hub and apply on Latest Cases. Completing education details improves match chances.

Yes, you must accept it to register. Full terms are on the Tutor Agreement page; a summary and checkbox appear at the bottom of Tutor Sign-up. You cannot finish registration without accepting.

Yes, registration is free. We only charge a one-time admin fee after a successful match and lessons begin. The amount is stated clearly in advance.

There is no hard limit. Apply on Latest Cases according to your schedule. We recommend a realistic load so teaching quality stays high.

• Know the location before applying; note any time constraints
• Avoid applying to more than ten cases at once
• Prefer locations convenient for you
• Pay admin fees on time to stay preferred
• Only apply if you can teach the subject well
• Complete detailed education and profile data
• Stay professional and polite

If location, time and requirements fully match your profile but you repeatedly decline our team’s contact, it may affect future case opportunities, depending on the situation.

Based on two weeks of agreed lessons. Example: 3 days/week, 1 hour each, $60/hr:

2 weeks × 3 days × 1 hour × $60 = $360 admin fee

We bill against the agreed two-week lesson volume, not the actual first two weeks. A permanent reduction may be considered case-by-case; otherwise we only defer the payment date until the agreed volume is completed.

Yes—keep bank transfer or deposit slips. We may ask for proof; without it you may need to pay again.

We refund by crossed cheque to the address on your tutor registration.

Minor related questions are normal. If a subject is outside your training, tell our staff so we can reassign. “All subjects” usually means the full primary/secondary set—confirm scope before accepting.

ID copy, student proof (if applicable), address proof (last 3 months), and academic certificates, by email or fax.

Bring ID, student card (if any) and academic proofs for parents to verify. Refusing may lead to termination fees under our terms.

No self-arranged substitutes. Notify our staff first (daily 09:00–22:00). Unauthorised cancellation or substitution may make you liable for the full admin fee.

Location is shown on Latest Cases and confirmed by phone. Check maps before accepting; quitting afterwards usually still incurs the full admin fee.

We are a matching platform: parents post cases free via Parent Sign-up; tutors apply on Latest Cases. Our system and coordinators help match. See the Fee Guide for typical rates.

Use the Contact page or WhatsApp 63854769 / 98880442 / 23337996 / 27799066, or email [email protected]. Hours: Mon–Fri 09:00–22:00; Sat–Sun 10:00–22:00.