Privacy policy

1. Introduction

SkyTutor (the “Platform”) respects and is committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, store and disclose your personal data. By using the Platform, you agree to the terms of this Policy.

2. Personal data we collect

We may collect the following types of personal data:

• Basic personal data: name, gender, year of birth
• Contact details: email address, phone number
• Education background: qualifications, schools attended, results (tutor users)
• Student details: grade, learning needs, area (parent users)
• Account data: username, password (encrypted)
• Usage data: browsing history, IP address, cookie data

3. How we use data

Data we collect is used to:

• Provide and improve tutoring matching services
• Process registration and account management
• Match parents with tutors
• Send service notices and updates
• Improve platform security and prevent fraud
• Analyse usage trends to improve user experience

4. Storage and protection

We take reasonable technical and organisational measures to protect your personal data, including SSL encryption in transit, firewalls and regular security reviews. Your password is processed with industry-standard encryption (bcrypt); our staff cannot read it directly.

5. Sharing of data

We will not sell your personal data to third parties. We may share data in the following situations:

• With your clear consent
• To provide matching services (e.g. sharing basic parent contact details with tutors)
• Where required by law or to cooperate with law enforcement
• To protect the rights and property of the Platform

6. Cookies

The Platform uses cookies and similar technologies to improve user experience, analyse usage and maintain login sessions. You may disable cookies in your browser settings, but some features may be affected.

7. Your rights

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and related data
• Withdraw previous consent

To exercise these rights, please contact us via WhatsApp or email (see the Contact page).

8. Retention

We retain your personal data for as long as necessary to fulfil the purposes in this Policy or to meet legal requirements. When you request account deletion, we will delete or anonymise your data within a reasonable time.

9. Children’s privacy

The Platform does not knowingly collect personal data from children under 13. If a parent or guardian finds that a minor has provided data without consent, please contact us and we will delete the data promptly.

10. Policy updates

We may update this Privacy Policy from time to time. Material updates will be announced on the Platform or by email. Please review this Policy regularly.

11. Contact us

If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: 12/F, Eastmark, 1 Hung To Road, Kwun Tong, Kowloon, Hong Kong